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Analyst, IT Customer Services

Job Number:  51320
Group:  Magna Corporate
Division:  Magna IT Canada – Aurora Corporate
Job Type:  Permanent/Regular


Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.


Role Summary

The Analyst, IT Customer Services will be responsible for ensuring that all in-house IT purchasing needs are met. This includes gathering and analyzing requirements and working with approved vendors for procurement. The successful candidate will be responsible for generating PR/PO’s, actioning invoices, and solving IT billing concerns. This individual will oversee IT equipment inventory and maintain software licensing counts.  

Key Responsibilities

•    Perform 1st level end user support
•    Perform IT purchasing requests through quoting, PR/ PO creation, invoicing and address IT billing concerns 
•    Conduct research on hardware and software products to justify recommendations and to support purchasing efforts
•    Monitoring inventory and writing orders to refill stock
•    Updating all records of purchased products
•    Writing reports on purchases made and performing cost analyses
•    Conducting research on potential products, vendors, and services, and comparing price and quality to ensure the best deal
•    Prepare and deliver reports, recommendations, or alternatives 
•    Provide guidance and/or instruction to staff members

Knowledge and Education

•    Completion of community college

Work Experience

•     3 to less than 5 years of work related experience

Key Qualifications/Requirements

•    Strong customer service orientation and ability to communicate ideas to technical and non-technical audiences
•    Eexperience in end user support
•    Proven experience with Microsoft Office Suite and Windows OS 
•    Proven experience in purchasing IT hardware and invoicing. Knowledge in S4Hana would be an advantage
•    Proven experience in maintaining software licensing and equipment inventory
•    Knowledge of Active Directory, Group Policy, and Organizational Units
•    Knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
•    Experience with core software applications, knowledge of Matrix42 and Nexthink would be an advantage
•    Strong analytical and problem-solving skills
•    Excellent written and oral communication skills
•    Excellent listening and interpersonal skills
•    Excellent understanding of the organization’s goals and objectives
•    Ability to effectively prioritize and execute tasks in a fast paced environment
•    Logical and efficient
•    Highly self-motivated and directed
•    Keen attention to detail
•    Experience working in a team-oriented, collaborative environment

Additional Information

•    Occasional evening and weekend work to meet deadlines
•    Lifting and transporting of moderately heavy objects, such as computers and peripherals
•    Regular overnight travel 0-10% of the time

Accommodations for disabilities in relation to the job selection process are available upon request.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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