Sr Analyst, Customer Services

About the Role

The Senior IT Customer Services Analyst’s role is to ensure that the performance obligations of in-house computing systems are met and are in line with the standards set by Magna Global IT. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Senior IT Analyst is also responsible for being the primary IT escalation point for the senior leadership team onsite, generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

Your Responsibilities

•    Provide guidance and/or instruction to all team members 
•    Be the IT point of escalation for senior leadership onsite 
•    Lead IT projects, audits and ensure security compliance 
•    Analyze day-to-day functions and processes of infrastructure, software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications 
•    End User Support, ensure that local IT infrastructure is operational and performing well 
•    Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues 
•    Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions 
•    Develop and document research, data retrieval, and data analysis methodologies for use by other personnel 
•    Conduct research on hardware and software products to justify recommendations and to support purchasing efforts 
•    Create systems and performance models, specifications, diagrams and charts to provide direction to key systems staff 
•    Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
 

Who we are looking for

•    Completion of community college (computer science, information science, or management information systems)
•    Minimum of 5 years of work-related experience
•    Proven experience with Microsoft Office Suite including Office365 
•    Experience with setup, troubleshooting, and deployment of Android and iOS devices 
•    Extensive experience with core software applications, knowledge of Matrix42 and Empirum would be an advantage 
•    Proven experience in end user support 
 

Your preferred qualifications

•    Proven experience in IT Operations processes and ITIL 
•    Experience with PowerShell and PowerBI 
•    Extensive knowledge of Active Directory, Group Policy, and Organizational Units 
•    Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
•    Ability to effectively troubleshoot Local Area Network issues as they arise 
 

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process. 

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.