Sr. Systems Lead, NA Payroll & Time

Role Summary

The Sr. Systems Support Lead is responsible for providing technical support and assistance to the Shared Service and end users of the Dayforce system for Canada and US divisions.
This role will also be a vital part of the Dayforce implementation team, working closely with the business to extract and transform payroll and time data from different decentralized payroll/time systems into a harmonized Dayforce instance.  The successful candidate will have previous implementation and support experience with the Ceridian Dayforce solution.
 

Key Responsibilities

Support Lead
o    Serve as primary point of contact for Dayforce related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements
o    Analyze and diagnose user-reported issues and system errors, utilizing problem-solving techniques to identify root causes and implement appropriate solutions.
o    Log and track support tickets, ensuring proper documentation, prioritization, and escalation of issues as needed, while adhering to defined service level agreements
o    Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce 
o    Regression testing new releases against Magna configuration and raising issues to Dayforce support for product remediation.
o    Establish and maintain strong relationships with key stakeholders to understand business needs and align support initiatives accordingly.
o    Manage a small team of people that provide support for both Dayforce and ADP GV and eTime 

Project Data Lead
o    Plan, coordinate and execute data conversion related tasks for Dayforce implementation projects to bring more Divisions onto the harmonized platform
o    Ensure the accuracy and confidentiality of payroll and time management data, validating information 
o    Generate and analyze reports with payroll transformed data, identifying quality issues and discrepancies that need to be fixed
o    Collaborate with stakeholders across various Groups and Divisions to gather feedback, drive consensus, and ensure alignment with overall project objectives.
o    Work closely with the business and system implementer to design and configure innovative solutions within the Dayforce system
o    Provide support with UAT and parallel testing defect triaging and resolution
 

Key Qualifications/Requirements

•    3-5 year’s proven Ceridian Dayforce system implementation and/or support experience
•    Completion of an University degree
•    Detail-oriented with a focus on accuracy and quality
•    Proficiency in data analysis and reporting
•    Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
•    Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills
•    Ability to accurately collect information in order to understand and assess the clients’ needs and situation
•    Excellent collaborator and a team player
•        Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects 
•    Ability to adapt to changing priorities and manage multiple tasks simultaneously
•    Ability to manage confidential and sensitive employee information 
•    Understanding of HR, payroll and time operations and experience in employee data management
•    Ability to understand business priorities and align technology opportunities 
•    Ability to set priorities in a fast-paced environment
•    Proficiency in Microsoft Office Suite, particularly Excel
•    Knowledge of how Workday HCM works with Dayforce is a nice to have
 

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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