Time and Attendance Support Specialist

About the Role

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Time and Attendance System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce system throughout Canada and the US. You will act as the main point of contact for all time and attendance related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.

The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution.
 

Your Responsibilities

•    Serve as primary point of contact for Dayforce time and attendance related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
•    Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
•    Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
•    Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
•    Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
•    Maintain accurate documentation of system processes, procedures, and issue resolutions.
•    Train end-users on system functionalities, best practices, and updates as needed.
•    Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce
 

Who we are looking for

•    Completion of a University Degree. 
•    Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
•    Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
•    Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
•    Proficiency in data analysis and reporting
•    Understanding of HR, payroll and time operations and experience in employee data management
 

Your preferred qualifications

•    Experience with Ceridian Dayforce is an asset
•    Knowledge of how Workday HCM works with Dayforce is preferred
•    Ability to prioritize workload, provide time-sensitive follow-up and resolutions in a fast-paced environment
•    Ability to adapt to changing priorities and manage multiple tasks simultaneously
•    Ability to manage confidential and sensitive employee information 
•    Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, SharePoint, etc.)
 

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process. 

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.