Customer Service Representative (12pm-9:00pm)

Role Summary

This position is accountable to administer all customer requirements to ensure that correct quantities of products are shipped in accordance with customer timelines and forecasted schedules.  This position communicates with appropriate departments to coordinate tasks and to meet customer needs and schedule.

Key Responsibilities

•    Review and analyze customer release requirements
•    100% on time delivery at prescribed window times
•    Provide timely and accurate confirmation of planned shipping quantities and times for customer releases
•    Communicate customer requirements and requirement updates to production, production scheduling and shipping.
•    Communicate advance-shipping notifications to customers immediately following shipment departure
•    Prepare appropriate shipping documents including bills of lading, packing slips and customs papers.
•    Ensures all records are maintained and accurate and agrees to customer
•    Analyze and reconcile customer/Dortec shipment discrepancies including those associated with cumulative quantity shipped errors, customer returns, defective material.
•    Arranges any special freight, (I.e. customer expedite)
•    Identify and communicate relevant customer news bulletins
•    Obtains and files all customer releases
•    Performs record retention
•    Maintain accurate documentation for shipment and release schedule reconciliation and follow-up.
•    Provide support to other departments and for special projects, as required.
•    Customer contacts including deck persons, traffic coordinators, production supervisors and release analyst.
•    Will be required to perform inventory transactions.
 

Key Qualifications/Requirements

Completion of high school or equivalent.

1 to less than 3 years of work related experience.

Previous customer service, or related experience with preference to automotive industry

Core Competencies

• Attends to Details
• Communicates Effectively
• Copes with Deadlines
• Mathematical Aptitude
• Multi-Tasks
• Sound Computer Knowledge
• Analytical
• Self Motivated
• Works with Minimal Supervision
• Interpersonal and Customer Oriented

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.