Quality Manager

About the Role

The Quality Manager will be a key member of the Senior Management Team with responsibility for leading and developing strategic quality management, which fully supports the operational needs of the manufacturing operation and ensuring high levels of customer satisfaction are maintained.

Your Responsibilities

• Facilitate and oversee the 8D/root cause analysis problem solving and risk management process in order to identify, contain and correct customer quality issues in conjunction with operational management.
• Manage the IATF and QMS, working with other members of the management team to establish and maintain procedures and processes in line with IATF and customer quality standards and expectations.
• Manage quality improvements through KPI’s. Group and Customer reporting.
• Ensure standardised working procedures are in place for all key tasks in your area.
• Ensure suitable process audits are in place for all areas and that the programme is aligned and effective and the format and review processes are used in all areas.
• Manage Mafact improvement plans for department.
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Who we are looking for

• Act as the principal liaison with the customer base in order to identify and resolve customer inquiries.
• Review and analyse customer quality data in order to trend, measure and correct customer quality concerns in conjunction with operational management
• Provide regular feedback through various feedback mechanisms i.e. daily, weekly and monthly reviews, in order to highlight opportunities for improvement and/or corrective action.
• Take an active part in Cost of quality reduction plan and strategy
• Ensure boundary samples are agreed, set and maintained with the customer.
• Establish departmental goals, objectives and KPIs - provide coaching and guidance as needed.
• Manage group reporting processes.
• Manage Customer Portal updates and metrics.

Your preferred qualifications

• Minimum 3-5 years progressive Quality Management experience - preferably within automotive, plastics manufacturing.
• Degree or related qualification in Quality and/or Manufacturing operations.
• Previous experience of Automotive customers in the UK such as BMW and JLR will be an advantage as is working within their systems (LPKM and JLRQ)
• Working knowledge of QMS and quality metrics, with previous experience in the setting and measurement of customer quality standards.
• Managing large and multi-functional teams.
• Managing departmental budgets and cost centre.
• Visionary and able to set strategy for the department.
• Good Training, coaching, motivation and team building skills.
• Good decision making and problem-solving skills.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.