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Quality Liaison

Job Number:  13782
Group:  Cosma International
Division:  Kamtek Inc. - Bld1
Job Type:  Permanent/Regular

Birmingham, AL, US, 35215

KAMTEK is a premier Tier 1, automotive manufacturing supplier that specializes in Class “A” Stamping, Assembly and High Pressure Die Casting that produces Body-side and Door Openings, Roofs, Floor Pans, Wheelhouses, Large Welded Assemblies, Doors, Fenders, Hoods, Lift-gates, Aluminum Shock Towers, and Aluminum Rear Rails. Our capabilities include the manufacturing of Class “A” Body Panels along with Medium/Large Stampings, Large Assemblies and Aluminum Stampings and Assemblies, and Aluminum High Pressure Vacuum Die Casting to our Original Equipment Manufacturers (OEMs) such as Mer­cedes Benz, Volkswagen, Kia, Hyundai, Nissan, BMW and Freightliner. As a local distributor and supplier, Kamtek’ s market segmentation to Cosma International, (a division of MAGNA INTERNATIONAL) provides a “state-of-the-art” product that utilizes the most technologically advanced Pressing processes in order to maintain a competitive advantage to other OEM’s within the market. Our company’s culture of team spirit & mutual respect with a focus on fair treatment helps us to embrace our multi-cultural affiliation with Magna International, and supports our mission through process efficiency and competitive product pricing. Furthermore, the culture at Kamtek focuses on Job Security, with employees being given the opportunity for continuous training, advancement within the skill/trade, and potential for growth within our safe work environment. We offer Employee Equity and Profit Participation programs which increase our employees’ ownership within the company. Kamtek, part of Cosma International and a division of Magna International, represents the most diversified automotive supplier in the world. We design, develop and manufacture automotive systems, assemblies, modules and components, and engineer and assemble complete vehicles, primarily for sale to original equipment manufacturers (OEMs) of cars and light trucks in our three geographic segments - North America, Europe, and the Rest of the World (primarily Asia, South America and Africa). Our capabilities include the design, engineering, testing and manufacture of automotive interior systems; seating systems; closure systems; metal body & chassis systems; mirror systems; exterior systems; roof systems; electronic systems; powertrain systems as well as complete vehicle engineering and assembly. We are a leading global automotive supplier with 347 manufacturing operations and 92 product development, engineering and sales centres in 28 countries. We have over 168,000 employees focused on delivering superior value to our customers through innovative processes and World Class Manufacturing.

PURPOSE OF POSITION:  The function of the Customer Liaison at a Customer/s manufacturing facility is to inspect and audit any part being used on the line for accuracy and completeness in regard to all customer requirements.  They need to ensure clear, concise, timely flow of information between Customer plant and KAMTEK.


RESPONSIBILITY AND AUTHORITY: The Customer Liaison is to communicate any issues the customer has during the shift and inspect or rework suspect product to meet customer requirements.  Communicate with QC, QE, SQE and Leadership to find resolution to concerns.  At the end of each shift needs to report findings in reference to any concerns to Kamtek. THE CUSTOMER LIAISON WILL BE LOCATED AT THE CUSTOMER LOCATION, NOT KAMTEK.





  1. Follow and enforce all plant safety rules and policies.
  2. Understand and promote Magna’s philosophies (Magna’s Operational Principles, Corporate Constitution and Employee’s Charter).
  3. Perform containment of any non-conforming product, and arrange assistance as needed.
  4. Perform rework on non-conforming product to customer’s requirements and arrange assistance as needed. This rework includes E-Coat Finish, straightening or other processes to bring part to specifications.
  5. Provide feedback of potential concerns at customer
  6. Support Root Cause analysis on defects.
  7. Issue Quality Alerts when requested by the customer for nonconforming product.
  8. Perform audits on the floor- check parts to ensure meet all Customer Specific Requirements.
  9. Provide direction for associates / contractors who help with containment, sorts, rework and tracking. 
  10. Attend customer product review meetings (e.g. Black Body Reviews / Horseshoe / VOCA / GFP / CIPA audits), and represent KAMTEK to report back findings
  11. Provide a daily shift report of issues to KAMTEK Quality Engineers, Management
  12. Promotes good housekeeping (5S)
  13. Perform other duties as required.




SKILL (Ability to do the job)


•Knowledge and understanding of customer-specific requirements

•Must have good organizational skills.

•Must be proficient in computer operations.

•Must exhibit high integrity and honesty.

•Ability to read, write, analyze, and interpret internal procedures, documents and processes, internal and customer requirements, flow diagrams, and business correspondences.

•Ability to effectively and appropriately present information and respond to questions from various groups.

•Ability to define problems, collect data, establish facts, and draw valid conclusions.

•Must be able to work well individually or in a team environment, effectively interacting with all levels of the organization.

•Project management skills to work on several projects at once, driving each to completion.

•Ability to view all aspects of the system, seeing how each aspect interrelates within the organization






Some of the physical demands of this position include the ability to lift 50 pounds, standing and walking for extended periods of time, and occasional bending or stooping.





Some of the equipment and tools used are: a computer, Checking fixtures, caliper, micrometer,

Indicator, personal protective equipment, various hand tools for straightening purposes




EDUCATION:  High School Diploma or GED required, Six months to one year related experience and/or training; or equivalent combination of education and experience



  • Core Tools
  • Root Cause
  • Dimensional Print Reading Experience, GD&T
  • Proven track record in cosmetic, functional testing and dimensional inspections


OTHER:  Experience with basic Microsoft Word, Excel, PowerPoint and Outlook






WHAT TYPES?  Automotive Manufacturing, Quality Auditing, NCM, Quality Inspection


HOW MUCH?  Minimum of three (3) years





  • Quality training
  • Ability to communicate to all levels of plant personnel with ease
  • Good organizational, interpersonal and problem solving skills
  • Ability to coordinate and facilitate cross-functional team meetings
  • Strong attention to detail
  • Ability to work to meet deadlines and multiple demands
  • Ability to uphold confidentiality
  • Demonstrates the ability to work effectively in a team environment


Role Summary
Key Responsibilities
Key Qualifications/Requirements
Additional Information

Nearest Major Market: Birmingham

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