Customer Quality Liaison (KIA)

About the Role

This position reports directly to the Quality Manager or Designate and is responsible for the general and specific job duties as described below:

Your Responsibilities

· To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The MAGNA Employee’s Charter to maintain a positive and productive workplace.

· To exhibit teamwork skills and actively participate in team activities in a positive working environment.

· To demonstrate problem solving skills in a work environment that is striving for continuous improvement.

· To follow Decostar policies and display conduct expected of Decostar employees as described in the employee handbook.

· To meet and maintain all customer quality standards as well as the standards of Decostar.

· To perform daily cross-functional job assignments as required and per the department’s established procedures and work instructions.

Who we are looking for

· To direct and follow Decostar Industries health and safety policies and procedures that provide for a safe and healthful workplace for all Decostar Industries employees, contractors and visitors.

· Exemplify the Charter principle for a safe and healthful workplace by correcting unsafe behaviors, eliminate or reduce the possibility of an employee injury due to hazardous conditions.

· Immediately respond, in a positive and proactive manner to any Decostar employee’s health and safety concern or suggestion.

· Immediacy report any accidents, incidents or near misses to the Safety Department and complete the required Accident Reporting Forms within 24 hours.

· Complete all required safety-related inspections.

· Do not install or make changes to any equipment or machinery that may jeopardize the health and safety of any employee.

· Ensure all employees, under your guidance, have received all required training to perform their job safely

· Participate in continuous improvement programs and activities to ensure meeting of all departmental performance objectives are achieved and specifically Decostar key operating indicators pending internal and customer (OEM) requirements. (These include but not limited to: PPM Rating/PRRs (8 D’s, 5 Why’s, etc.), Key Product and Process Characteristics, Target for Tier II Supplier Performance, Debit Memos for Quality Spills, Decostar PPM rating…)

· Act as the key contact between Decostar and Customer assembly plants’ personnel (Customer SQEs, Managers, Line Supervisors/Team Members etc.) to ensure the Customer focus and Customer satisfaction is maintained to the highest level possible.

· Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s) of both Decostar and it’s assembly and sequence facility.

· Collect and manage the distribution of non-conformance data relative to Customer concerns, PPM’s (parts per million) and PRR’s (problem reporting & resolution).

· Review and negotiate quality concerns, PRR’s and PPM’s with the appropriate Customer(s) to ensure that the impact to Decostar’s record is minimized, the data is accurate and that Decostar is treated fairly relative to the issuance of such recordable events.

· Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.

· Publish Customer performance charts / data and reports to Management as needed basis for management reviews.

· Support the development of Control Plans for the Manufacturing and Sequencing Operation(s) per ISO/TS 16949 guidelines.

· Conduct random audits of Decostar manufacturing procedures and work guidances and report the results to Senior Management.

· Interface with the APQP Engineering and Advanced Quality Departments as required to understand Decostar’s ISO/TS 16949 responsibilities and initiatives.

· Interface with departmental containment areas (GP12) and personnel as required to understand latest quality standards practiced and parts status for troubleshooting purposes.

· Visit customer locations during launch/start of production phases and throughout production, and support requests for any additional field representation if required (Internal and any other Decoma engineers, team members, managers, etc.)

Your preferred qualifications

· Bachelor’s Degree in a related field of study.
· Minimum five years experience in quality and process control in automotive painted plastic parts manufacturing.

· Demonstrated strong oral and written communication skills required.

· Ability to travel at short notice within and outside the US.

· Knowledge of AIAG Systems: PPAP, SPC, MSA, R&R, APQP; and Customer specific corrective action systems including 7-step, 5-Phase, 8-D, and 5-Whys are preferred.

· Leadership qualities are an asset.

· Must be computer literate in the Windows NT environment, Microsoft Office tools (Excel, Word) and in using the Internet.

· Following experience are considered assets: supervisory training, D/PFMEA, Control Plan, SPC, QS-9000 or ISO/TS16949 / Internal Auditing, Teamwork, Synchronous Manufacturing, SPC, MRP Systems, Customer PR& R Systems, GD &T.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.