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Application Administrator Trainee

Job Number:  7903
Group:  Magna Corporate
Division:  Magna IT Canada
Job Type:  Trainee
Location: 

Concord, ON, CA

Group Description
 

 

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

 

Role Summary

The role is responsible for ensuring that Global solutions related applications, services and procedures are well supported and properly executed. This includes enterprise application user support, application configuration (2nd Level), master data management, access management, QA and testing processes and continuous improvement. The Application Administrator is focused on 1st and 2nd level technical incidents and works closely with the IT administration areas e.g. 3rd level administration, infrastructure and B2B.

The Trainee will be rotating through all groups in the Solutions and B2B/EDI team.  While working in the Applications Support group they will work on responding to tickets created by users on MGIT supported applications. They will also be rotating through the Data and Analytics group where they will work on Power BI development projects for our clients/customers.  While in the B2B team they will respond to B2B troubles/issues.  When they are in the Application Development team they will work on development projects for new or existing applications for our customers.

Key Responsibilities
  • Administering, support and maintenance of business applications which are operated by Global Solutions Application Support, e.g. Windows and WEB applications (SharePoint and .NET applications), Storage, Time Tracking, Internet applications, etc.
  • User support: 1st and 2nd level Support, troubleshooting and reporting
  • Interface to 3rd level support for issue and problem management
  • Manage ticket queue and prioritize work based on impact analysis
  • Supports functional department with user training
  • Continuous improvements for application support processes
  • Project member for new applications (Go Live preparations and after Go Live support)
  • Administration of master data (Company Hierarchy, Access Management, Contracts)
  • Supporting, trouble shooting and administering of SharePoint relevant issues
  • Documentation: Prepare technical documentation, keep all internal documentation systems (i.e. OneNote, Application List, etc.) up to date
  • Backup and Restore
  • Support for application testing
  • Write training material for defined applications
Challenges
  • Complexity of multiple in-house applications.
Knowledge & Education
  • Bachelor's Degree or equivalent in Computer Science or a related field of study from a recognized IT program.
Work Experience
  • New graduates are encouraged to apply.
Skills & Competencies
  • Knowledge in the field of administration of WEB applications and databases (MSSQL)
  • Administration of Windows OS, IIS knowledge
  • Experience with .NET Applications is an advantage
  • MSSQL 2010 and/or 2016 experience is an advantage
  • Profound MS Office knowledge
  • Basic knowledge in the field of programming of WEB applications
  • Analytical and strong in troubleshooting and problem-solving, familiar with incident support and application development lifecycle
  • Excellent written and verbal communication skills
  • Ability to work effectively, independently and with others in a collaborative environment
  • Flexibility and willingness to learn new skills and take on new responsibilities
  • Excellent customer service, interpersonal and organisation skills
  • Highly organized and detail oriented
  • Ability to prioritise and coordinate work
  • Ability to multitask, work under pressure and meet critical deadlines
  • Good understanding of process operations
  • Confident manner
  • A passion and vision for technology
  • Affinity for IT and good technical understanding
  • Able to communicate in German, Mandarin or Spanish are an asset
Work Environment

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment. Regular overnight travel 10-25% of the time

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

05--Information Technology I--Trainee 

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