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Customer Portal Analyst

Job Number:  25761
Group:  Magna Corporate
Division:  Magna IT Canada - Concord
Job Type:  Permanent/Regular
Location: 

Concord, ON, CA

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

 

Role Summary

The B2B Customer Portal Analyst will ensure all Magna companies are set up properly within the hierarchy structure established within our automotive customer portals. By providing training and assistance to all Magna companies, levels of management and users, the Analyst will ensure business transactions occur, uninterrupted within all areas of operations. As a main point of contact between customer and Magna companies in relation to customer portals, new initiatives, business applications, communication issues and methods of simplifying processes the Analyst will look for ways to reduce cost and improve efficiency. A component of this position will be to assist with contract negotiations related to iPoint and to provide corporate finance Group/Division billing details for iPoint and OEM Portal Administration.

Key Responsibilities

  • 1st and 2nd Level support of Security Administrators and end user
  • Coordination of 3rd level support with OEM portal when required 
  • Provide access to new applications and site codes for all OEM customer portals and make available to Magna companies
  • Check regularly for divisions registered outside main organizations in Covisint and ensure they get realigned accordingly
  • Help new divisions get set up properly within portal and hierarchy
  • Ensure new codes are set up properly so business transactions will flow properly 
  • Liaise with Magna sales/purchasing and legal dept, customer, Dun & Bradstreet periodically when issues around Duns numbers arise. (Add/delete/update information related to Duns number) 
  • Discuss new application rollout, pilots with Magna divisions ie; GSDB, eRFQ, EPO, SQP 
  • Assist with and ensure bank detail entries into GSDB are done correctly.
  • Develop and maintain Magna specific training material relating to the administration of the various OEM portals
  • Provide training via web, phone, email, documentation, on-site to Security Administrators, end users and management for customer portals
  • Support the implementation of portal integration processes and set up iPoint missions. 
  • (correct and monitor issues around iPoint) 
  • Provide presentations on 3rd party software solutions related to OEM systems 
  • Maintain OEM website, update with information relative to access, application instructions, help documents and news items

Knowledge and Education

  • Completion of community college diploma/certificate in Information Technology, Math, Computer Science or related technical subject area or equivalent work experience 

Work Experience

  • 3 to less than 5 years of work related experience
  • Experience with iPoint and OEM Systems is an asset 
  • Experience working in a global team oriented, collaborative environment

Key Qualifications/Requirements

  • Excellent documentation, organizational and time management skills with the ability to multi-task and prioritize 
  • Strong interpersonal and communication skills 
  • Ability to work flexible hours and overtime/weekends when required 
  • Positive, pro-active, energetic, and professional 
  • Proven analytical and problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a fast, mission critical environment 
  • Strong customer service orientation

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

05--Information Technology F--Permanent/Regular 

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