IT Technician

Role Summary

This position is for a new greenfield facility that will be located in the Lawrenceburg, TN area. Under the direction of the IT manager, the IT technician ensures that all systems are running smoothly. Maintain open communications with the department manager in order to support a good team mentality. Provide all users with a safe, secure computing environment which takes the proper precautions to insure the confidentiality and stability of MST’s data. Assist users with any PC related problems they may encounter. Support all hardware and software in house as needed.

Key Responsibilities

• Assist users with installation of software deemed necessary for their job requirements.
• Provide support for resetting of passwords and assisting with other access needs with appropriate prior approvals.
• Efficiently support MST’s internal network.
• Provide minimal support of installed applications such as Microsoft Office products.
• Monitor network activity to identify bottlenecks or lapses in the flow of information.
• Monitor system warning lights and messages and take immediate action to address such issues.
• Monitor network traffic and bring to the IT Manager’s attention activity which may result in violation of usage policies.
• Support Ethernet cabling needs by installing and patching in network connections for users.
• Identify and correct IP and other conflicts.
• Perform helpdesk duties and support all production and office hardware needs.
• Perform appropriate upgrades to IT equipment to insure maximum performance.
• Make recommendations to the IT Manager regarding areas which should be targeted for modification and/or upgrade.
• Maintain proper security on files/folders/systems to ensure data integrity.
• Receive and accept minor direction from the System Administrator.
• Perform other duties as deemed necessary by the department manager.

Key Qualifications/Requirements

POSITION REQUIREMENTS:

• A comprehensive set of knowledge, skills, and abilities in relation to current information.
• Ability to provide quality technical support for all users.
• Ability to maintain a responsive attitude to user needs.
• Must be able to research available options on upcoming hardware and software purchases and recommend a preferred course of action.
• Must be able to obtain competitive quotes on purchases to insure that MST receives the best value possible.
• Must initiate the requisition process for any identified Information Systems purchase with the approval of the department manager.
• Must be an excellent self-motivator and be able to work well under minimal direct oversight.
• Must have good oral and written communication skills.

WORK EXPERIENCE:

• Minimum of two years’ experience within the information Technology field.
• Experience administering a Windows IP-based network.
• Experience with Cisco & HP switches, Active Directory, Windows Server, and Wi-Fi setup

Additional Information

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.