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Helpdesk Technician

Job Number:  55800
Group:  Magna Exteriors
Division:  Polycon
Job Type:  Permanent/Regular




Job Number: 55800 
Group: Magna Exteriors  
Division: Polycon 
Job Type: Permanent/Regular 
Location: GUELPH 




Role Summary


Salary Range: $63,000 -$70,000       Day Shift: 6:00 am – 2:00 pm
Magna offers excellent Medical and Dental Benefits, after one month; 90% coverage + $2,000/year for dental coverage, Profit Sharing, Gym on-site, Education assistance, Employee barbecue, monthly Employee Meetings, Magna employee discounts for products and services.  

Key Responsibilities

The successful candidate will troubleshoot and support all computer hardware/software issues while providing excellent customer service to users with in Polycon.

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required
- Minimum three years in IT role preferred
- Proficient computer use with MS office and related software
- Experience with hardware – printers, scanners, cell phones
- Windows administration experience (Active Directory) an asset
- Previous computer operations experience (maintenance, setup, backup, problem solving)
- Excellent communication skills (written and oral, in English)

Key Qualifications/Requirements

- Support production for IT support requests
- Remote support – off hours and weekends
- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving
- Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail
- Support AS/400 applications - EDI, Shipping, Customer Service
- Perform and verify AS/400 nightly backups
- Maintain forms and logs of requests; equipment database
- Train, coach and assist users throughout the company with problem resolution

A Division of Magna, Polycon Industries is a World Class supplier of automotive parts. Polycon moulds, paints, assembles and sequences automotive products to OEM’s (Original Equipment Manufacturers).    

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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