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Helpdesk Technician

Job Number:  34648
Group:  Magna Exteriors
Division:  Polycon
Job Type:  Permanent/Regular

Guelph, ON, CA

Helpdesk Technician

Role Summary

A Division of Magna, Polycon Industries is a World Class supplier of automotive parts.  Polycon moulds, paints, assembles and sequences automotive products to OEM’s (Original Equipment Manufacturers).       


The Helpdesk Technician is a great opportunity to work within Polycon, helping users including all production areas to assist with IT requirements.  Troubleshoot and support all computer hardware/software issues while providing excellent customer service to users.

Key Responsibilities

- Support production for IT support requests
- Remote support – off hours and weekends
- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving
- Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail
- Support AS/400 applications - EDI, Shipping, Customer Service
- Perform and verify AS/400 nightly backups
- Maintain forms and logs of requests; equipment database
- Train, coach and assist users throughout the company with problem resolution
- Maintain and troubleshoot cellular and communications devices
- Communicate and support Continuous Improvement, 5S and standardized work implementation
- Other duties as assigned

Key Qualifications/Requirements

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required
- Minimum three years in IT role preferred- Proficient computer use with MS office and related software
- Must have Customer Obsession ability and understanding
- Experience with hardware – printers, scanners, cell phones
- Windows administration experience (Active Directory) an asset
- Previous computer operations experience (maintenance, setup, backup, problem solving)
- Excellent communication skills (written and oral, in English)
- Ability to work with minimal supervision
- Proven ability and desire to work as part of a team whose primary focus is customer service
- Previous administrative experience an asset
- Proven ability to work with many priorities
- Must be well organized with great attention to accuracy and details

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

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