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Helpdesk Technician One Year Contract

Job Number:  7797
Group:  Magna Exteriors
Division:  Polycon
Job Type:  Fixed Term Contract

Guelph, CA



Job Number: 7797 
Group: Magna Exteriors  
Division: Polycon 
Job Type: Fixed Term Contract 
Location: Guelph 


Group Description

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.



Role Summary
Key Responsibilities

- Support production for IT support requests
- Remote support – off hours and weekends
- Support for Service Order – Guelph warehouse
- Support Intermec Barcode printers and scanners on the floor: includes cleaning and problem solving
- Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail
- Support AS/400 applications - EDI, Shipping, Customer Service
- Perform and verify AS/400 nightly backups
- Maintain forms and logs of requests; equipment database
- Train, coach and assist users throughout the company with problem resolution
- Maintain and troubleshoot cellular and communications devices
- Communicate and support Continuous Improvement, 5S and standardized work implementation
- Other duties as assigned

Key Qualifications/Requirements

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required
- Minimum three years in IT role preferred
- Strong knowledge of AS/400 – operations, system support, application support, hardware (printers, scanner) support
- Proficient computer use with MS office and related software
- Must have Customer Obsession ability and understanding
- Experience with hardware – printers, scanners
- Windows administration experience (Active Directory) an asset
- Previous computer operations experience (maintenance, setup, backup, problem solving)
- Excellent communication skills (written and oral, in English)
- Ability to work with minimal supervision
- Proven ability and desire to work as part of a team whose primary focus is customer service
- Previous administrative experience an asset
- Proven ability to work with many priorities
- Must be well organized with great attention to accuracy and details

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

05--Information Technology C--Fixed Term Contract 

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