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I.T Help Desk Administrator

Job Number:  45498
Group:  Cosma International
Division:  Modatek Systems
Job Type:  Permanent/Regular
Location: 

MILTON, ONTARIO, CA, L9T 4Z7

Magna

 

Job Number: 45498 
Group: Cosma International  
Division: Modatek Systems 
Job Type: Permanent/Regular 
Location: MILTON 

 

Group Description

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

 

Role Summary

The Help Desk Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
 

Key Responsibilities


•    Creates, maintains and administers user accounts and Exchange mailboxes
•    Maintains file and folder security
•    Diagnoses and trouble-shoots desktop software, hardware, or network connectivity problems at an entry level.
•    Takes technical direction from senior staff
•    Handles the evaluation, procurement, installation and provides ongoing support of PCs, printers and peripherals
•    Evaluates and installs software, and trouble-shoots hardware problems
•    Writes technical documentation and manuals, and assists with end user training
•    Maintains hardware inventory control, asset tagging and software licensing.
•    Assists new computer users with Windows basic training on programs such as Microsoft Outlook, Word and Excel, network file storage, SAP client installation, etc.
•    Perform MAC (Move/Adds/Changes) on telephone system
•    Enforces Sarbanes Oxley IT Standards\Best Practices
•    Follows and complies with all Operational Procedures and Policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF16949, ISO14001)
•    Understands, promotes and lives by Magna’s philosophies and Employee Charter
•    Adheres to Modatek’s core values; integrity, respect, trust, honesty, fairness and loyalty
•    Maintain helpdesk metrics (KPI’s)
•    On-Call Availability
•    Performs other duties as required

Key Qualifications/Requirements

•    University or College Degree/Diploma in Information Systems
•    Technical/user knowledge of Windows 10/8/7, MS Office 365, Network Printing, File Access, and Client/Server applications
•    Excellent written and verbal English communication skills
•    Trained to operate the AWP (sky lift), must be comfortable working in heights
•    Good organizational, interpersonal, and problem-solving skills
•    Functional understanding of Microsoft Exchange Server
•    Solid Knowledge and understanding of Active Directory
•    Ability to uphold confidentiality
•    Ability to work effectively in a team environment
•    Ability to work overtime to meet customer needs
 

Additional Information

Division Description
Located in Milton, Ontario, Modatek Systems is a division of Magna International. At Modatek, our dedicated team produce chassis systems utilizing innovative hydroforming, automated welding, and electrostatic coating processes within a large, safety-focused facility.
What we have to offer


Our people are our greatest asset. As a valued Modatek team member, we offer you:
•    A great work experience with a dedicated and diverse workforce
•    A focus on safety, health and wellness, including a corporate wellness program, fitness membership discounts, and a subsidized cafeteria with health conscious options
•    Competitive extended health benefits
•    A group RRSP with employer matching
•    Participation in the Employee Equity and Profit Sharing Plan
•    Company paid uniforms, allowances for prescription safety glasses, earplugs and safety shoes
•    Staff appreciation events
•    Continuous training and development, including an educational reimbursement program

Accommodations for disabilities in relation to the job selection process are available upon request.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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