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Quality Liaison Team Leader

Job Number:  8081
Group:  Magna Seating
Division:  Magna Seating South Carolina
Job Type:  Permanent/Regular

Moore, SC, US

Group Description

Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected.

Role Summary


The Customer Liaison will be the link between MSSC and the customer’s production facility; preventing or resolving quality issues before, or as they arise.

  • Serves as a liaison to manufacturing for quality and product related questions.  Research customer requirements in order to make well-informed decisions.
  • Completes the weekly quality report with accurate information on appropriate tabs. 
  • Supports continuous improvement efforts.  Engages in analysis activities and continuous improvement projects as requested.
  • Demonstrates integrity and strong time management.
  • Resolve quality, production, and logistic issues between MSSC and the customer.
Key Responsibilities
  • Supports Quality Engineering team by assisting with containment of product at customer and provide information for Quality Alerts.
  • Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
  • Reports issues and works with the customer to address and/or recommend resolution of issues.
  • Prepares appropriate paperwork and reports, as required, and presents and discusses with customer.
  • Containment Processes (work instructions, charting, reporting, etc.).
  • Will also be required to conduct quality functions at MSSC when needed.


Key Qualifications/Requirements
  • High School Diploma or equivalent.
  • Bachelor Degree preferred; or equivalent combination of education and related work experience.
  • 3 – 5 years of experience in the automotive industry with extensive customer interaction.
  • Demonstrated strong written and verbal communication skills in order to effectively communicate with internal and external contacts.
  • Demonstrated ability to represent the Company in a professional manner when performing all job duties.
  • Must have excellent interpersonal skills to exercise influence at various levels and functions.
  • Must be able to operate standard measurement tools (i.e. micrometers, filler gauges) and basic electrical equipment (test box).
Additional Information
  • Must be familiar with Customer Specific Requirements.
  • Must be knowledgeable with IATF16949 and various other Quality related systems.
  • Must possess excellent communication, negotiation and problem solving skills.
  • Basic computer background with ability to capture information using Excel / Word / PowerPoint and use email programs.
  • Seat building experience preferable.

11--Quality F--Permanent/Regular 

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