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ERP Support Analyst

Job Number:  21383
Group:  Magna Mechatronics, Mirrors & Lighting
Division:  Dortec - Newmarket
Job Type:  Permanent/Regular

Newmarket, ON, CA





Job Number: 21383
Group: Mechatronics, Mirrors & Lighting
Division: Dortec Industries
Job Type: Permanent, Full-Time
Location: Newmarket, ON



Group Description

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.


Role Summary

This position provides first-level support for the ERP (Enterprise Resource Planning) system and related tools including basic security administration, troubleshooting common systems & hardware issues, report and download development, administering system backups and performing system audits in support of compliance requirements. Additionally, this position provides first level support to EDI (Electronic Data Interchange) issues at the division. 

Key Responsibilities

  • Provide ERP support to the division

  • Act as point of first contact for shop floor reporting issues

  • Assist Senior Systems Analysts in testing and implementing changes to the ERP software as provided by the vendor

  • Develop and maintain reports and exports using prescribed tools

  • Document completion of system administration tasks per audit requirements

  • Manage tape libraries

  • Troubleshoot unexpected results within the ERP application

  • Assist with performing scheduled off-shift maintenance

  • Provide on-call support as required by production

  • Create and maintain system documentation and work instructions relating to ERP administration and related activities

  • Define and maintain printer configurations within the ERP application, provide 2nd level support for ERP printing issues, and co-ordinate repairs with 3rd parties

  • Develop bar coded production label formats in accordance with standards and as required by business

  • Assist with the setup, testing and support of EDI trading partners and transaction sets as directed

  • Maintain EDI translation software in conjunction with vendor

  • Manage system access per defined processes

  • Co-ordinate system maintenance, hardware upgrades and repairs with 3rd parties as required and directed

  • Support and administer bar code scanners and radio frequency guns, maintain inventory of spares and co-ordinate repairs

  • Perform other duties as required

Key Qualifications/Requirements

  • One or more years of experience supporting commercial ERP systems
  • College diploma in Information Technology related field preferred
  • Ability to understand complex data models and processes
  • Automotive manufacturing industry experience in a technical role strongly preferred
  • Familiarity with Epicor CMS (Content Management System) preferred
  • Knowledge of QRY/400 and/or SQL (Structured Query Language) are assets

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

05--Information Technology F--Permanent/Regular 

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