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IT Help Desk Co-op

Job Number:  40378
Group:  Magna Mechatronics, Mirrors & Lighting
Division:  Mechatronics Technical Center
Job Type:  Intern/Co-op


Group Description

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.


Role Summary

The IT Help Desk Co-op provides support for the engineering department users with the configuration of computers and laptops,  This position provides assistance to the Technical Services Team for IT with routine tasks involving computer hardware and software inventory.

Key Responsibilities

  • Installation of new and existent computers: desktops and laptops with Windows OS, Microsoft Office software packages; Lotus Notes
  • Effectively use a disk imaging software to create computer images and deploy it onto new computers
  • Help with the computer inventory and re-organize the IT Storage Room; help with the physical disposal of old decommissioned hardware 
  • Maintain and upgrade all computer operating systems to the appropriate levels
  • Install, maintain and upgrade all Windows applications software to the appropriate level, as per internal customer requirements
  • Performs user support (help-desk) related activities: user accounts, password expiry, basic Active Directory functions: file permissions
  • Troubleshoot and solve network printer relates issues
  • Help the IT Team members with network cabling patch panels, and ShoreTel desk phones
  • Learn and participate in troubleshooting computer network connectivity and connections to Magna WAN and the Internet
  • Perform first level of user support for E-mail MS Outlook and Lotus Notes
  • Tests computer hardware and software for functionality and help with fixing minor hardware issues: i.e. memory, disk, etc.
  • Observe and support IT security procedures in order to maintain and secure company proprietary data
  • Maintain existent, update and develop documentation for the IT environment 
  • Maintains safety and housekeeping at all times
  • Maintains a professional demeanor at all times
  • Complete tasks and assignments as deemed necessary by management

Key Qualifications/Requirements

  • Working towards completion of a college diploma/university degree in information technology
  • Strong knowledge of Windows 7 Pro Operating System
  • Knowledge of computer disk imaging software
  • Good knowledge of MS Outlook 2013 E-mail client
  • Good knowledge of Dell computer hardware
  • Good knowledge of computer networking and familiar with the IP address and TCP
  • Familiar with installation and configuration of MS SW products
  • Windows Server OS knowledge is a plus
  • Knowledge of Dell servers equipment is an asset
  • Knowledge of Blackberry and other Smartphone OS’s and inter-operability is an asset
  • Ability to work effectively in a team environment
  • Good communications skills: verbal, written

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

14--Information, Security, Risk, Compliance D--Intern/Co-op 

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