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IT Systems Administrator

Job Number:  42608
Group:  Cosma International
Division:  Magna Electric Vehicle Structures
Job Type:  Permanent/Regular
Location: 

SAINT CLAIR, MICHIGAN, US, 48079

Magna

 

Job Number: 42608 
Group: Cosma International  
Division: Magna Electric Vehicle Structures 
Job Type: Permanent/Regular 
Location: SAINT CLAIR 

 

Group Description

Magna’s ADAS technologies are shaping an autonomous future and improving lives.

Full autonomy is coming. But to create the technology which will bring it into view, you need the desire and ability to adapt complete ADAS systems or modular solutions to any vehicle, for any mobility need.

Magna’s electronics solutions connect OEMs to their customers with features that improve their lives. It’s our expertise across the entire vehicle, key strategic partnerships and culture of innovation that allow us to make our industry-leading technologies road-ready. And it is how we’ll continue to build a safer, smarter and more connected mobility experience for all people.

 

Role Summary

The IT System Administrator’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, and hands-on help.

Key Responsibilities

  • Field incoming requests to the Operation Services via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced Systems Analysts
  • Record, track and document the Operation Services request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing
  • hardware, implementing file backups, and configuring systems and applications
  • Install anti-virus software and ensure virus definitions are up to date
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and
  • peripherals
  • Develop help sheets and FAQ lists for end users
  • Help train and support users on new applications, changes, upgrades and/or recommend external training
  • Fully understand both your own role/responsibilities and the same for all others in the department.
  • Analyze, evaluate, co-ordinate, implement, manage and support the day-to-day maintenance of all IT hardware and systems as directed by your Area Leader and Senior Staff in accordance with departmental standards
  • Handle the administration/setup of network accounts following departmental procedures and security protocol
  • Ensure system reliability through redundancy, backups, security, anti-virus, firewall, etc.
  • Responsible for documenting procedures, problems and their resolutions

Key Qualifications/Requirements

  • Able to lift computers drives, monitors, and other peripherals.
  • Carry a company supplied “rotating” on-call pager to provide 7x24 1st level support that could require either remote connectivity or returning to the plant.
  • Able to work shift work.
  • Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)
  • Communicate effectively with non-technical staff and with members of interdisciplinary teams.
  • Flex and adapt in regard to learning and understanding new technologies.
  • Resources and co-ordinate effective training schedules.
  • Both participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of MEVS operations by fostering a learning environment of sharing project, business, and technical knowledge with all other team members.
  • Fully utilize the departmental Helpdesk application by diligently adhering to project due dates.
  • Conduct research into systems related issues and products.
  • Prioritize and execute tasks in a high-pressure environment.
  • Implementing fault-tolerant networks, system fault monitoring, traffic analysis and network security.
  • Perform other duties as designated.

Additional Information

  • University Degree/College Diploma in a related computer science program with a minimum of 2 recent years of experience in a similar position

-OR-

  • Minimum of 4 recent years of extensive hands-on experience in a similar position.
  • Experience working in an automotive manufacturing environment in required.
  • Strong technical background with an emphasis on the administration of operating systems and networks.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.


Nearest Major Market: Port Huron
Nearest Secondary Market: Detroit

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