Customer Liason

About us

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

Magna is an innovative leader in the development and manufacturing of seating structures, foam and trim, mechanisms, and complete seats for global automotive, heavy truck and bus industries. Seating is at the center of the consumer vehicle experience and our seating solutions are developed from consumer research, prioritizing comfort, convenience and connectivity.

SUMMARY OF RESPONSIBILITY:

The Customer Liaison will represent Magna Spring Hill at the GM Assembly Plant as our liaison to issues raised at the customer. This position will require a high level of knowledge for all seats produced by Magna. The customer liaison will be expected to perform diagnosis and repair of seats. The position will require interaction and relationship building with Employees, Team Leads, Engineers and Managers internal to GM Assembly Plant. Data collection and reporting of all Direct Run Rate (DRR) and Direct Run Loss (DRL), and Global Customer Audit (GCA) scores daily.

JOB DUTIES:

• Customer Liaison at GM Spring Hill
• Evaluate, Troubleshoot and Notify Magna Spring Hill of all customer complaints.
• Send out daily shift reports and maintain all tracking logs for activities going on internal to GM Spring Hill.
• Tracking DRR/DRL and GCA scores daily
• Document all Global Customer Audit results and maintain detailed records. 
• Communicate issues to GM salaried employees and leadership.
• Perform minor repair up to full seat replacements at GM Spring Hill.
• Collect any non-Conforming material at Customer Location
• Conduct Process Conformance Audits
• Conduct Product Quality Audits
• Assist engineering in problem solving by conducting special testing on engineering samples. 
• Assist in design validation by conducting tests on prototype level components and seats complete.

HEALTH, SAFETY & ENVIRONMENT

• Ensure all safety and non-safety plant rules and regulations are followed.
• Ensure adherence to established quality and housekeeping standards.
• Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues.
• Taking appropriate corrective action when substandard performance is observed.
• Review and adhere to Spring Hill Seating Systems’ health and safety, environmental, and quality standards, operating procedures, policies and forms.
• Review and adhere to General Motors Spring Hill Assembly Plant’s Health and safety, environmental, and quality standards, operating procedures, policies and forms.
• May require lifting up to 50 lbs.

MINIMUM QUALIFICATIONS:

• Three to five years of experience in an automotive assembly or manufacturing environment. 
• Working knowledge and capability of diagnosing and repairing issues of all seats produced by Magna Spring Hill.
• Experience in inspection with strong skills in Quality and Root Cause Analysis.  
• Experience with computers and good math skills. 
• Excellent communication skills

SUMMARY OF RESPONSIBILITY:

The Customer Liaison will represent Magna Spring Hill at the GM Assembly Plant as our liaison to issues raised at the customer. This position will require a high level of knowledge for all seats produced by Magna. The customer liaison will be expected to perform diagnosis and repair of seats. The position will require interaction and relationship building with Employees, Team Leads, Engineers and Managers internal to GM Assembly Plant. Data collection and reporting of all Direct Run Rate (DRR) and Direct Run Loss (DRL), and Global Customer Audit (GCA) scores daily.

JOB DUTIES:

• Customer Liaison at GM Spring Hill
• Evaluate, Troubleshoot and Notify Magna Spring Hill of all customer complaints.
• Send out daily shift reports and maintain all tracking logs for activities going on internal to GM Spring Hill.
• Tracking DRR/DRL and GCA scores daily
• Document all Global Customer Audit results and maintain detailed records. 
• Communicate issues to GM salaried employees and leadership.
• Perform minor repair up to full seat replacements at GM Spring Hill.
• Collect any non-Conforming material at Customer Location
• Conduct Process Conformance Audits
• Conduct Product Quality Audits
• Assist engineering in problem solving by conducting special testing on engineering samples. 
• Assist in design validation by conducting tests on prototype level components and seats complete.

HEALTH, SAFETY & ENVIRONMENT

• Ensure all safety and non-safety plant rules and regulations are followed.
• Ensure adherence to established quality and housekeeping standards.
• Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues.
• Taking appropriate corrective action when substandard performance is observed.
• Review and adhere to Spring Hill Seating Systems’ health and safety, environmental, and quality standards, operating procedures, policies and forms.
• Review and adhere to General Motors Spring Hill Assembly Plant’s Health and safety, environmental, and quality standards, operating procedures, policies and forms.
• May require lifting up to 50 lbs.

MINIMUM QUALIFICATIONS:

• Three to five years of experience in an automotive assembly or manufacturing environment. 
• Working knowledge and capability of diagnosing and repairing issues of all seats produced by Magna Spring Hill.
• Experience in inspection with strong skills in Quality and Root Cause Analysis.  
• Experience with computers and good math skills. 
• Excellent communication skills