Trainee, IT Customer Services

Job Introduction / Why Join us?

Do you want to work on impactful projects? Build your professional network? Start as a Trainee at Magna Global IT and ISRC now! Prepare yourself for the dynamic field of IT in a comprehensive 24-month trainee program. You can experience our international divisions through several job rotations at different locations in Shanghai. Explore teams such as Customer Service, Infrastructure & Cloud, Network, Modern Workplace, and more! By building up extensive know-how, we will prepare you to create IT solutions that shape our future. 

Regular evaluations and a dedicated mentor will support you throughout the journey, so we can always focus on your strengths and match you with a position that is optimally suited to you after the program.
 

What We can offer

During your rotations, you can dive into different teams below, and engage in projects of your interest:  

Customer Service
•    Support Magna divisions across the globe and handle service requests on-site, remote, or via ticketing.
•    Manage the IT infrastructure, and central services such as Active Directory, print servers, etc.
•    Handle procurement, maintain and install hardware and software.

Infrastructure & Cloud
•    Explore the world of cloud computing and support our cloud environments in AWS and Azure.
•    Gain insights in Infrastructure Monitoring, Identity Management, Cloud Health Management, etc.

Modern Workplace
•    Support our O365 platform for approx. 75k users in different areas, like Mailing, Modern Apps (SharePoint, Visio and Project online), MS Teams (Chat, Teamsites, Video/Audio conferencing, Team Room Systems and Teams Calling) and Managed Workplace Services (all about automated Client Management).

Network
•    Learn to support customer network systems, as well as their implementation, maintenance, and troubleshooting.
•    Provide internal pre-/post technical consulting and support.

IT Engineering
•    Get to know our IT Engineering Service Systems such as hardware, software, and user support.
•    Participate in the deployment and expansion of Client Server technologies, including monitoring, refinement, and researching solutions to existing problems.
•    Work with our engineers on systems and application stability, security, performance, and capacity management, as well as documentation and troubleshooting.
 

What You need

•    You must hold an IT or technical bachelor’s degree/diploma, or a HTL degree with focus on the IT area; alternatively, you have similar work experiences or training. 
•    Up to 1 year experience in the IT field
 

What You can offer

•    Interest to develop yourself in various IT areas
•    The ability to think in logical and abstract ways
•    The ability to understand and express technical concepts
•    Good English skill
•    Sociability, willingness to learn, and enjoy teamwork
•    The ability to document and present complex issues
•    Awareness and commitment for quality, reliability, and a mind for service
 

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.