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ADP GV Payroll Support Specialist

Job Number:  16988
Group:  Magna Corporate
Division:  Magna IT USA
Job Type:  Permanent/Regular

Troy, MI, US, 48098-2863 Holland, MI, US, 49424

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

Job Introduction

The ADP GlobalView (GV) Payroll Support Specialist will be responsible for all ADP GV Payroll application support for our Canadian and US divisions. The successful candidate will become a key member of the HR/Payroll Technology Support team, and is responsible for second level support, complimenting the Magna Service Desk. The successful candidate will have previous implementation or support experience with the ADP GV Payroll solution.


There is the possibility to exercise these activities either in our office in Troy, Michigan OR Holland, Michigan (USA), by arrangement and subject to availability of internal resources.

Major Responsibilities

  • Demonstrate a strong understanding of ADP GV payroll.
  • Responsible for initiating change requests, testing enhancements, and new system configuration with ADP support teams.
  • Understand and maintain ADP GV payroll     security design and function access profiles related to user roles.
  • Receive inbound calls and tickets from Payroll Managers with the goal of resolving the enquiry/issue on the first contact.
  • Experience on ADP smart compliance now for regular payroll activities such as quarterly/annual filing, garnishments, etc.
  • Remain current on ADP GV Payroll release versions, regression testing new releases against Magna configuration and raising issues to ADP support for product remediation.
  • Operate as central point of contact for configuration changes/projects requiring ADP professional services (i.e. Mergers and Acquisitions, Expansions into new geographic areas, etc.) for all Canada and US divisions using the application.
  • Develop relationships with ADP account team and other partners, and act as the key contact for operational support for weekly status meetings, quarterly reviews and ticket escalations.

Knowledge, Education & Work Experience

  • Completion of University Degree (IT, HR, etc.) or equivalent work experience
  • 3-5 years of Work Related Work Experience

Skills and Competencies

  • Strong attention to detaill
  • Strong verbal and written communication skillsl
  • Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skillsl
  • Ability to accurately collect information in order to understand and assess the clients’ needs and situationl
  • Excellent collaborator and a team playerl
  • Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects.
  • Ability to prioritize workload and provide timely follow-up and resolution.
  • Ability to manage confidential and sensitive employee information.
  • Understanding of HR, payroll and time operations and experience in employee data management.
  • Ability to understand business priorities and align technology opportunities.
  • Ability to set priorities in a fast-paced environment.
  • Focus on quality and customer service.

Work Environment

  • Regular overnight travel 10-25% of the time.

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.


05--Information Technology F--Permanent/Regular 

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