FEMFAT Support & Training Engineer

Mission of the Position

This position shall carry out technical support and training to North American customers (USA, Canada, Mexico) for engineering software product FEMFAT. To support local sales and marketing activities, benchmark projects shall be performed to demonstrate the capabilities of the product or to solve issues, in coordination with FEMFAT headquarter in St. Valentin.

Key Responsibilities

• Technical support for FEMFAT customers in North America for level 1 (standard usage), level 2 (advanced usage / issues) and level 3 (expert usage / new applications / serious issues together with headquarter)
• Help to fix installation or license problems together with customer´s application or IT engineers
• Perform basic and advanced technical trainings
• Demonstrate the product to potential customers and at conferences, trade fairs and at MPT road shows, webinars and user meetings
• Perform benchmark projects for potential or existing customers to support local sales activities or to participate at technical working groups (e.g. SAE, ASME) coordinated with headquarter
• Close cooperation with local FEMFAT sales & marketing responsible person
• Help to organize bi-annual users conference regarding technical contents and acquisition of user lectures
• Help to improve technical quality of presentation material
• Report technical information about competitor products to headquarter
• Creation of use cases and application examples

Magna Standards

• Practice and maintain integrity while following Magna’s Charter and Constitution.
• Follow Magna’s Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
• Health & Safety responsibilities:
  • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
  • Report unsafe conditions immediately.
  • Report injuries, accidents, illnesses, near misses, property damage immediately.
  • Follow safety rules.
  • Comply with requirements for the use or operation of machines or equipment.
  • Comply with Personal Protective Equipment (PPE) requirements.
• Create a positive work environment by demonstrating and sharing functional/technical knowledge.
• Develop and maintain a responsive and cooperative working relationship with internal and external customers.
• Treat everyone with dignity, trust and respect.
• Complete additional duties and responsibilities as assigned.
   

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Requirements and Qualifications

• Minimum bachelor's degree in Mechanical Engineering, Mechatronics or a related field
• Additional education regarding CAE (structural analysis) and durability of materials
• Experience in CAE analysis with ABAQUS with minimum 5 years
• Experience in fatigue analysis with FEMFAT with minimum 3 years
• Proficient on the computer including knowledge of Microsoft Office (PowerPoint, Outlook, Word, Excel)
• Strong customer orientation regarding support capabilities
• Strong communication skills with customers and within the local and global team
• Ability to present deep-dive technical contents in an easy-to-understand way

Work Environment

Office environment, 20% travel required. Occasional travel abroad.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.